Frequently Asked Questions
Frequently ASked Questions
Do i have to book?
No, if you want to be spontaneous and join us for some food or just drinks, please do pop in and we will always do our best to accommodate you. However, to avoid disappointment we recommend booking in advance.
How long will i have my table for?
All table bookings will be allocated a minimum of 1.5hours. Please check your booking confirmation for your table time or ask our team. However, if your table isn’t reserved following your booking, you are of course more than welcome to stay.
Can i walk up to the bar to place my order?
To allow you to enjoy more time with your friends and family we will continue to provide table service for food and drink orders throughout our pub and garden to save you having to wait at the bar. However, should you wish to place your order at the bar yourself you are welcome to do so.
Are your tables in the garden covered?
Only some of our tables in the garden are covered. If you’re booking a table outside online we only make these tables available on the system to be reserved.
Do you allow dogs?
Dogs are welcome in our gardens and bar areas where we still serve our full menu. We unfortunately cannot accommodate dogs in our restaurants. If booking online and bringing a dog, please just add a note in the special request box letting us know you require a dog friendly table.
How do I change the date/time of my booking?
On the bottom of the confirmation email in relation to your booking you’ll find a link where you can adjust your booking. Alternatively, you can call our reservation team. If you’re running a bit late don’t worry, we always hold table bookings for 15 minutes.
Where can I find your allergen information.
Allergen information can be located online by clicking here
Our booking is for a celebration, can I bring decorations?
Yes, you’re welcome to bring balloons etc. However we do not allow table confetti.
Can I bring a birthday cake?
Yes, you’re more than welcome to bring your own cake. Please do also bring your own candles as it is unlikely that we will have any in our venues.
Do you have wifi?
We have free business grade super-fast WiFi throughout all of our venues
Do you have parking?
We have onsite parking at the following venues:
The Akeman Inn - Kingswood
Banyers House - Royston
Beech House Solihull
The Betsey Wynne - Swanbourne
The Crown & Thistle - Abingdon
The Four Alls - Welford on Avon
The Grand Junction Arms - Bulbourne
The King’s Head - Chipping Ongar
The Navigation Inn - Cosgrove
The Penny Farthing - Berkhamsted
The Red Lion - Water End
The Royal Foresters - Ascot
The Three Locks - Stoke Hammond
The Woburn - Woburn
For all our other venues, our parking recommendations can be found below:
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There are 6 pay and display parking spaces opposite The Akeman. Alternatively there are a number of pay & display car parks within walking distance of The Akeman including Frogmore Street car park (HP23 5AZ), the Forge car park (HP23 5AG) and the Old School Yard (HP23 5AA)
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There are two pay & display public car parks within 5 minutes walking distance of the Beech House, either a multi-storey by the station (HP6 5AP) or Sycamore Road car park (HP6 5EQ)
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We recommend using the Waitrose car park- which is just down the road from our entrance.
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There are plenty of spaces at the Taylor Close (TW12 1NY) car park which is just opposite from us. It is no more than a one minute walk!
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Although we do have a car park, there are only 13 spaces. Alternative parking can be found at Mell Square Car Park B91 3BH.
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Just behind us, there is Adelaide Street car park that can hold 20 spaces. Further down the road there is the Drovers Way (AL3 5EB) Multi-storey which is only a short 3 minute walk away.
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We are conveniently located for a number of Watford’s town centre car parks. We recommend the Charter Car Park on Charter Place (WD17 2RU) which is just a 3 minutes walk from The Beech House and open 24 hours a day.
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We recommend our guests use the Waitrose Car Park, which is a 3-5 minutes walk via The Woolgate Centre. If you are parking from 3 pm or later, OX28 6AR.
There is alternative long stay parking at Woodford Way, OX28 6GD. This is a slightly longer 10 minute walk away.
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There is plenty of on-street designated spaces up and down the street that are free to use. Alternatively, there is the Market Place (MK46 4BA) car park close.
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The closest car park is the West Rock CV34 4DZ. There are plenty spaces here, and a maximum stay of 24 hours. This car park is no more than 3 minutes walk away from our front door.
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The closest car park is Cornwalls Meadow Car Park MK18 1RP. Parking is free after 5pm and on Sundays and Bank Holidays. Maximum cost if £2.50 (all day). The car park in no more than a 2 minute walk from our front door.
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The nearest Pay & Display car park is Water Lane car park - HP4 3FG. This is just over the road from us. Alternatively further down the high street you’ll find St. John Wells car park - HP4 1HA.
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There are 3 car parks in walking distance – the Maltings car park you can access through the pubs back garden
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Guests can use Goldsmiths Car Park where you can get a free 2 hours! The remainder of time is pay and display.
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There is on street parking outside the front of the pub, up and down the road.
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Next to our neighbours, Costa Coffee, there is a pay and display car park.
Are your Venues Well Ventilated
We have invested in technology to measure our air quality to ensure we are providing consistently good ventilation, at levels within the recommended government standard. We will continue to do this to provide an assured environment for our teams and customers alike.
Hotels
WHAT TIME CAN I CHECK IN?
Check in is available from 15:00
WHAT TIME DO I NEED TO CHECK OUT?
Check out is 11:00
CAN I PAY FOR AN EARLY ARRIVAL OR LATE CHECK OUT?
Yes, we can do earlier check-in from midday. Late-check out is also available until midday. Early check in will incur an additional cost of £20 and late check out £15.
DOES THE ROOM HAVE A BATH OR SHOWER?
Some of our rooms do have bath’s in them but unfortunately this is not standard across all our hotel rooms.
CAN I BRING MY OWN COT?
Yes, you are more than welcome to. Please call our reservations team to confirm the room is suitable for your needs
CAN I BRING MY Dog?
Certainly! We do provide a limited number of dog-friendly rooms at each hotel. Please contact our reservations team to go over your specific needs. You can view our Dog Policy here
The well being of both our staff and customers is of the utmost importance to us and we will continue to provide a safe experience as possible when you join us.